Frequently Asked Questions
Orders and Shipping
Q: Are your products safe for sensitive skin?
A: Many customers with sensitive skin love Early May, but every body is different. We recommend patch testing first and reviewing ingredients before use. If you have specific questions, contact us here.
Q: How long does shipping take?
A: Orders typically process in 2–5 business days. Once shipped, delivery time depends on the carrier. You’ll receive tracking information via email as soon as your order ships. View our shipping policy here.
Q: Do you offer gift messages if I'm shipping to someone else?
A: Yes! You can leave a personalized gift note at checkout, and we’ll include it with your order. Simply enter it in the "order special instructions" box during checkout. If the package is being delivered directly to them, ensure the delivery address reflects that.
Q: Do you offer local pickup or delivery?
A: If you’re local and would like to arrange pickup or delivery, please contact us at info@earlymayinc.com before placing your order to see if we can accommodate your request.
Q: Do you restock sold-out items?
A: Yes. We restock weekly in small batches. Join our VIP list so you’re first to know when your favorites return.
Q: What is your return or exchange policy?
A: Due to the nature of our products and for sanitary reasons, we do not accept returns on beauty products. If your order arrives damaged or there is an issue with your shipment, please contact us within 24 hours of delivery so we can make it right. View our return policy here.
Q: Can I cancel or change my order after placing it?
A: If you need to make a change, please reach out as soon as possible. We can typically update orders before they are processed, but once an order is packaged or shipped, changes may not be available.
Candle Care
Q: How can I make my candles last longer?
A: To make your Soul Scents candles last longer, make sure to trim the wick to 1/4 inch before each use. This will help the candle burn more evenly and prevent the wick from mushrooming. Additionally, try to avoid burning your candles for more than 3-4 hours at a time and keep them away from drafts and other heat sources.
Q: Why is my candle tunneling?
A: Tunneling occurs when a candle burns down the center, leaving a ring of wax around the outside. This can happen when a candle is not burned long enough to allow the wax to melt all the way to the edge. To prevent tunneling, make sure to burn your candle for at least 2-3 hours each time you use it, or until the wax melts all the way to the edge of the container.
Q: How can I prevent my candles from smoking?
A: Candles can smoke if the wick is too long, if the candle is burning in a drafty area, or if the wick is not properly centered. To prevent smoking, make sure to trim the wick to 1/4 inch before each use, burn your candle in a draft-free area, and make sure the wick is centered and straight.
Q: Why is my candle not throwing scent?
A: A candle may not be throwing scent if the wick is too short, if the candle is burning in a large room, or if the scent is not strong enough for the size of the candle. To improve scent throw, make sure to trim the wick to 1/4 inch before each use, burn your candle in a smaller room or space, and consider using a stronger scent or larger candle.
Q: How can I clean up spilled wax?
A: To clean up spilled wax, let it harden completely and then scrape it off with a butter knife or similar tool. You can also place a paper towel over the wax and use a warm iron to melt the wax and absorb it into the towel. Avoid using water or soap, as this can cause the wax to spread and become more difficult to clean up.
Q: How can I reuse my candle tin?
A: To reuse your candle jar, let the remaining wax cool and harden, and then use a butter knife or similar tool to remove as much of the wax as possible. You can then wash the jar with warm soapy water and use it for storage, as a vase, or for other purposes.
Body Care:
Q: What is Temple Butter, and how is it used?
A: Temple Butter is a moisturizing product that is typically thicker than lotion. It's made with ingredients like shea butter, cocoa butter, and/or mango butter and is designed to deeply hydrate and nourish the skin. Temple butter is usually applied to damp skin after a bath or shower and can be used on any part of the body that needs extra moisture. Shop Temple Butters here.
Q: What are the benefits of using a sugar, coffee, or salt scrub?
A: Scrubs are exfoliating products that use sugar crystals, coffee, or salt to remove dead skin cells and promote skin cell renewal. They can help improve the texture and tone of the skin, increase circulation, and leave the skin feeling soft and smooth. Scrubs can also help prepare the skin for other body care products like body butter or lotion. Shop our Temple Scrubs here.
Q: Can I use soap on my body every day?
Yes, you can use soap on your body every day, but it's important to choose a soap that is gentle and moisturizing, like Honey Milk. Harsh soaps can strip the skin of its natural oils and lead to dryness and irritation. Look for soaps that are pH-balanced and contain moisturizing ingredients like shea butter, coconut oil, or aloe vera. Shop our Temple Bars here.
Hair Care:
Q: What are the benefits of using hair oil?
A: Hair oil can provide numerous benefits for your hair, such as nourishing and moisturizing the strands, reducing frizz, adding shine, and promoting hair growth. Hair oil can be used to seal in moisture, which can help prevent breakage to retain length.
Q: How often should I use hair oil?
A: The frequency of using hair oil depends on your hair type and personal preference. For most people, applying hair oil once or twice a week is sufficient. However, individuals with very dry or damaged hair may benefit from more frequent use, while those with oily hair might prefer to use it less often.
Q: Why is conditioner important for hair care?
A: Conditioner is crucial for maintaining the health and appearance of your hair. It helps to moisturize and soften the hair, detangle knots, reduce frizz, and improve manageability. Conditioner also helps to seal the hair cuticles, making the hair smoother and more resistant to damage.
Q: What is the purpose of hair defining gel?
A: Hair defining gel is designed to provide hold, control, and definition to your hairstyle. It is particularly useful for creating and maintaining styles like curls, waves, or sleek looks. Hair gel helps to tame frizz, add shine, and keep your hairstyle in place for an extended period. It's great to keep ends curly on locs!
Q: Can I use hair oil and hair gel together?
Yes, you can use hair oil and hair gel together. But how you use them will depend on your desired style. If you are using to them on locs with curly ends, you'll want to combine the two together in the palm of your hand and then apply to damp or wet hair. If you are doing a style, then applying oil afterwards may be best. Remember, a little goes a long way, so use a small amount of each product to avoid weighing down your hair or making it appear greasy.
Community:
Q: Does Early May have a community where people can connect with each other?
A: Yes! We have a private online community that customers can join to connect with others that are on their spiritual wellness journeys. The link should've been included in your order. If you did not receive it, please reach out to us via email at info@earlymayinc.com and we will send you an invite.
Q: I heard that you connect people to free counseling, is that true?
A: Yes! We have partnered with members of the clergy and other professionals that volunteer their time to offer free counseling sessions. If it is not a medical emergency, please reach out via email at info@earlymayinc.com and we will connect you to resources in your area. If you are in immediate danger, please dial 911. If you need immediate assistance, call 804-819-4100 for Richmond City Crisis Response Line for a 24/7 response to any behavioral health emergency, which can include mental health, psychiatric, and substance-abuse-related emergencies.
Q: Do you offer any in-person events?
A: You can find us at various popups, conferences, and events in and around Richmond, VA. Information will be listed on our social media pages (@earlymayinc). If you would like to invite us to one of your events, please email info@earlymayinc.com. We hope to see you soon!
Disclaimer:
While all of our products are made with all natural ingredients, we cannot guarantee that every individual will have the same reaction. Customers with specific allergies or sensitivities should be aware of potential reactions. By purchasing or using our products, you acknowledge that Early May is not responsible for any adverse reactions, including allergies or skin sensitivities. Please consult with a healthcare professional if you have concerns about skin conditions, potential allergies or reactions.